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Customer Service

Today, customers want and demand much more than service: they want an experience. Improving customer service is done by breaking it down into its constituent elements and analysing customer expectations at each touch point.

Linking their expectations to the brand values of the organisation adds value to the customer experience. This creates an emotional bonding which builds high degrees of customer satisfaction and loyalty. IMAGO's Customer Service workshops add a new dimension to service and will equip your organisation to turn customer service into an experience with a Customer Service Manual, that can be used to train all your frontline staff.

Telephone: +27(0)21 856 2529 | Facsimile: +27(0)86 544 0429  | E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.